Returns and refunds

Thank you for choosing the insulated water bottle from andreacommunitymarket.org. We hope you are satisfied with your purchase. If you are not satisfied with your order, here is our return and refund policy:

  1. Return Period
    You can request a return within 30 days of receiving the product. Returns must be in the unused condition.
  2. Return Conditions
    The product must be returned in its original condition, unused, and with its original packaging and labels.

For health and safety reasons, any damaged or used products cannot be returned.

Returns should be sent as soon as possible after the request is submitted, ensuring the product’s safety during transit.

  1. Requesting a Return
    If you wish to return the product, please follow these steps:

Send an email to our customer service department, providing your order number and the reason for the return.

We will review your request and provide a return address and further instructions.

  1. Refund Process
    Once we receive the returned product and confirm it meets the return conditions, the refund will be processed using your original payment method.

Please note that refund processing may take 5-10 business days, depending on your bank or payment method.

  1. Shipping Costs Return shipping costs are generally borne by the customer unless caused by product defects or incorrect shipment. For eligible returns, we will cover standard shipping costs and deduct the corresponding shipping cost from the refund.
  2. Defective or Incorrect Goods If you receive a defective or incorrect item, please contact us immediately. We will replace the item or provide a full refund, covering the associated shipping costs.